5 Reasons You Need A Brochure…and 5 Reasons You Don’t
By Katrina Olson
This article originally appeared on tedmag.com on April 22, 2016.
At last year’s NAED AdVenture marketing conference, a whopping 60 percent of attendees were female, and approximately 43 percent were under age 36.
Contrast that with the demographics of electrical contractors.
The average age of the electrical contractor is 56.2, according to Electrical Contractor magazine’s 2014 Profile of the Electrical Contractor. And you probably won’t be surprised to learn that women hold only one percent of all electrician jobs, according to 2009 Census data.
“How do I market to people who are very different from me?”
A good marketer gets to know their customers, inside and out—who they are, what keeps them up at night, and how they make decisions. By understanding customers’ concerns, buying habits, attitudes, preferences and behaviors, you’ll get a feel for what kinds of media and messages they’ll respond to. Along the way, you’ll also learn about trends in their businesses and industry.
“How do I learn more about my customers?”
Following are seven ways you can find out what makes your customers tick. Some are pretty easy; others are more involved. But all should yield valuable insights..
1. Read your customers’ trade publications.
Most industries have trade association and publications. Health Facilities Management, Facilities Manger, Facility Management Decisions, Electrical Contractor, and Buildings and Electrical Contractor are just a few.
2. Join online groups.
Is there a LinkedIn group or social media platform where your customers and prospects hang out? Observe without participating or commenting to learn what’s important to them.
3. Ask your salespeople.
If you can’t talk directly to customers, talk to those who do. Counter staff, inside sales, outside sales, and customer service representatives can give you insight into what your customers care about.
4. Attend company events.
Get out from behind your desk or computer and attend counter days, workshops, training sessions, and other opportunities to get to know your customers. Try to uncover your customers’ hot buttons and pain points.
5. Contact customers directly.
Call or email some of your key customers and ask specific questions—like how they want to learn about new products and services. Or take them out to lunch. Explain that you want to better understand their business so you can better serve them.
6. Conduct a short survey.
Curious about what media your customers are consuming? Want to know what social media platforms they’re using? Wondering how much they use their smartphones? Ask them!
7. Host a focus group or customer advisory council.
To get honest feedback about what your customers think, conduct a focus group or establish a customer advisory council that meets every year. Rotate members out every few years to get fresh perspectives. (To make sure you get candid comments, hire an outside facilitator and leave the room.)
How can I apply this knowledge to be a better marketer?
Here’s an example. The electrical contractor’s role is evolving as they become more heavily involved in design and specification. Also, building systems are becoming more integrated and interdependent, using data hubs that communicate with each other. All systems are tied together; so all the products must be compatible with each other.
As a result, electrical contractors may look to you for comprehensive solutions, not just individual products. Electrical contractors will also rely more heavily on the electrical distributor’s expertise to help them choose the right products for both new and existing systems.
This knowledge should change the way you position and brand your company, and the way your salespeople are trained, too. Instead of just selling and marketing products, you’re marketing your staff’s expertise and product knowledge.
The trick is putting yourself in your customer’s and prospect’s shoes. That means not just understanding their wants and needs—but speaking their language. That takes a little more practice. But the more research you do, the easier it gets.
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Olson is a marketing and public relations consultant, and principal of Katrina Olson Strategic Communications. She has written for tED magazine’s print edition since 2005, judged tED magazine’s Best of the Best Competition since 2006, and emceed the Best of the Best Awards ceremony for a total of seven years. She can be reached at Katrina@katrinaolson.com or via her website at katrinaolson.com
Back in my agency days, a new client would call me and say, “I need a brochure.”
When I asked why, they would say. “Because I don’t have one.”
Well, I don’t have a llama but I’m not sure I need one. (I could borrow my neighbor’s llama, Lonnie. Can you saddle a llama?)
I also don’t have a 1965 Mustang, a hover board, a giant hamster ball, a rose gold cocktail ring, or a Gator utility vehicle. But I want all of them.
Marketing tactics are not impulse items.
Good marketing is not about what you want, what’s trendy, or what would be “cool.” As in, “We should make a video of our employees playing basketball in the warehouse. You know, to show how fun we are.” Besides not having a strategic purpose, this video may be interpreted by customers as, “That’s why my orders are late!”
Also, marketing tactics should not be based on envy or copycatting. Maybe a tongue-in-cheek social media campaign worked well for your competitor; but it might not work for you because it doesn’t fit your brand.
Before you invest the energy, time and money to develop and print brochures, make sure you have a strategic reason and a clear plan for using them. Here are a few guidelines.
5 reasons you may need a brochure (or other print materials):
- Your target audience hasn’t embraced the digital age. You need it to introduce your company, then drive people to your website.
- Representatives from your company often meet with people face to face.
- Your product or service is beautiful, expensive, “photogenic,” and digital reproduction doesn’t do it justice.
- You offer an intangible service that will seem more tangible with a printed piece.
- You frequently represent your company at trade shows, expos or other sales events where prospect expect to find brochures.
5 reasons you may not need a brochure (or other printed materials):
- Your prospects are digital natives or digital savvy, and they tend to search online first.
- Your business is large and locations are geographically dispersed all over the country.
- Most of your business is conducted online.
- Printing brochures is cost-prohibitive. This could be due to budget restrictions, high quantities necessary, or other priorities.
- Products, services, personnel or other information changes too frequently and a brochure would quickly become outdated.
Remember, your marketing tactics should be part of a plan. That plan always starts with an analysis of your business goals, marketing goals, target markets, objectives and strategies. Then you can start thinking about tactics (like brochures) that support your overall strategy.
I am a very strategic marketer…but someday I may buy a Gator. Because I don’t have one and all my neighbors do!
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Katrina Olson is an award-winning advertising copywriter and creative director, marketing and public relations consultant, freelance writer, content developer, trainer/coach, former college professor, and principal of Katrina Olson Strategic Communications. She can be reached at katrina@katrinaolson.com or via her website at katrinaolson.com.